Refund, Return & Exchange Policy

At Lily, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

Returns

We accept returns for both defective and non-defective products.

Return Eligibility

• Items must be new, unused, unworn, and in their original condition with all tags and packaging intact.

• Returns must be requested within 15 days of receiving your order.

• Products that have been worn, washed, damaged after delivery, or are missing original packaging are not eligible for return.

Exchanges

We gladly accept exchanges within 15 days of delivery.

If you wish to exchange an item due to a size issue, color preference, or if you received a defective product, please contact our customer support team before sending your item back.

Return Shipping

• Returns and exchanges must be sent by mail/courier.

• Customers are responsible for the return shipping costs and arranging the return shipment.

• Lily does not charge any restocking fees.

Refunds

Once your returned item is received and inspected, we will notify you of the status of your refund.

If approved, your refund will be processed within 7 business days using the original payment method or an alternative method agreed upon by both parties.

Please note that it may take additional time for your bank or payment provider to reflect the refunded amount in your account.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with your order number and clear photos of the product. We will work with you to resolve the issue promptly through a replacement, exchange, or refund, as appropriate.

Contact Us

If you have any questions regarding our Refund, Return & Exchange Policy, please contact our customer support team. We're always happy to assist you. 

To start a return, you can contact us at theprowears@gmail.com or Whatsapp +92-3429400652.